1. Is it safe to place an order with you?
Yes, it is safer than ever. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information.
We never save your card details and use very secured and trusted third party payment gateways like PayU which process transactions worth millions of dollars worldwide.
2. How do international duties and taxes work?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
3. How will my order be delivered to me?
We have tied up with some of the best known logistics companies in the world like FedEx, DHL to ensure quickest delivery anywhere in the world.
4. How will I know if order is placed successfully?
When your order is complete, you will receive a confirmation e-mail stating that you have successfully placed your order.
5. How do I check the status of my order?
You simply need to login into your account and check the status of your order.
6. Can I place a bulk order for an item(s)
Yes that is possible. We have a tab on the homepage named ‘Wholesale’. Please fill that form and select the product(s) you wish to buy or enquiry for wholesale purpose. Our customer service representative will get in touch with you.
1. What payment methods do you accept?
You can make the payment via your credit/debit cards. We accept payment through all major cards like VISA, American Express, Maestro, Discover, JCB etc.
2. Is Cash-on-delivery a payment option?
Currently Cash-on-delivery is only available on shipments in India. We do not support cash on delivery as a payment option for the rest of the world.
1. Do I need to sign up to make a purchase at greatindianmela.com?
No you don’t, but signing up allows you to order easily without having to filling in your details every time you shop with us. You will also receive benefits such as order tracking, regular newsletters, and exclusive discount/promos and special offers.
2. Can Billing Address and Shipping Address be different?
Yes, you can give different addresses according to your convenience. Billing address would be where you receive your card statement details and shipping address is where your order is delivered. You can also saves these and more address (like your office, friends address) so that you don’t need to fill details again.
3. I forgot my password. Can you help?
Sure, Just click on ‘Forgot Your Password’ and fill in your email ID. You shall receive a link to change your password.
4. How do I change my details?
You can log into your account and click on EDIT to change the details.
1. How do i earn points and what benefit will i avail from them?
Points are saving incentives given by Great Indian Mela to its loved customers. We run many saving campaigns or quizzes to make more and more interaction with our audience. As you participate, the points are collected in your account.
2. How many points have i collected till now?
All points are aucumulated in your account. You need to sign in and check the total amount.
3. How to i redeem points?
You can redeem your points at any stage, there is no minimum bucket for it. On one order you can redeem upto 1000 points. You can redeem the points during checkout of your cart.
4. How much discount do i avail with the points?
All the points have some quantifiable discounts associated with it. On every 100points collected in your bucket you get discount of 1%, similarly if you collect 1000 points you can avail discount of 10%. There is no minimum or maximum limit to collect points.